INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes. All product photos on our website are real images of the actual products we sell. You will receive the exact model, configuration, and condition as described on the product page. In rare cases, minor visual differences (such as packaging or manufacturer updates) may occur, but they will never affect performance or specifications.

Where can I view my sales receipt?

After completing your purchase, your sales receipt and invoice are automatically sent to the email address used during checkout. You can also access and download all invoices at any time from your My Account area on our website.

How can I return an item?

You have the right to return your order within 14 days of delivery, in accordance with French consumer law.
To initiate a return, please contact us at contact@diginovafrance.fr with your order number. The product must be returned in its original condition and packaging. Once received and inspected, a refund will be processed within the legal timeframe.

Will you restock items indicated as “out of stock?”

Most out-of-stock items are restocked regularly. Availability depends on suppliers and component production cycles. If a product is temporarily unavailable, you may contact us to receive an estimated restock date or recommendations for equivalent alternatives.

Where can I ship my order?

We currently ship orders throughout France, including the entire Côte d’Azur (French Riviera).
For deliveries outside mainland France or special requests, please contact our support team before placing your order so we can confirm availability and delivery conditions.

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